Ship Worldwide & Africa from US$10.00.

Customer FAQs

Ordering and Payment
1. How do I place an order?
    - You can place an order online through our website or through our customer service team.
2. What payment methods do you accept?
    - We accept all major credit cards, using PayFast, PayPal, CashSend, eWallet & direct bank deposit at any FNB ATM.
3. Is my personal and payment information secure?
    - Yes, our website uses SSL encryption to ensure your information is protected.
Order Status and Tracking
1. How do I track my order?
    - You will receive tracking information via email once your order has shipped.
2. What is the status of my order?
    - You can contact our customer service team to get an update on your order status.
Shipping and Delivery
1. How long does shipping take?
    - Shipping times vary depending on your location, but we aim to deliver within 3-10 business (work) days, minimum.
2. Do you ship internationally?
    - Yes, we ship worldwide.
3. What happens if I'm not home when my order is delivered?
    - Our shipping carriers will leave a notice with instructions on how to arrange redelivery or collection.
Returns and Refunds
1. Can I return or exchange an item?
    - Yes, within 7 days of delivery. Contact our customer service team for a return merchandise authorization (RMA) number.
2. How do I get a refund?
    - Refunds are processed within 30 business days after receiving the returned item.
Product and Quality
1. What if I receive a damaged or defective item?
    - Contact our customer service team and we will replace or refund the item.
2. How do you ensure product quality?
    - We inspect all products before shipping to ensure they meet our quality standards.
Account and Login
1. Do I need to create an account to place an order?
    - No, but creating an account allows you to save your information for future orders and track your order history.
2. How do I reset my password?
    - Click on the "Forgot Password" link on our login page and follow the instructions.
1. How do I contact MERCHBASE customer service?
    - You can contact us through our website, phone, or email.
2. What are your business hours?
    - Our customer service team is available Tuesday-Friday, 9am-5pm SAST.